Help and FAQs

SHIPPING TIMES
To ensure the highest measure of COVID-19 safety, we currently process orders within 5 business days (Monday-Friday). Shipping times are typically 2-3 business days once an order ships from our studio, so please allow up to one week to receive your order from the time you place it. You will receive an email confirmation from us when your order ships that will include your tracking information. If your order is delayed for any reason, we will contact you to keep you informed about the details.

WHERE DO YOU SHIP?
For in stock items, we currently ship throughout the USA, Australia, Japan and South Korea only. Additionally, our mail carrier does not deliver to P.O. Boxes, so we prefer you use a physical address.
We also ship globally for make-to-order items. Please email us at [email protected] for more details.

REFUND and RETURN POLICY
It is our policy to accept returns for defective or damaged products only. Personal taste in scent is a subjective thing, therefore we cannot accept returns for products based on a dislike of the smell. Made-to-order items will also not be considered for returns.
If your product arrived defective or damaged, we will gladly exchange it for a new one. Please email [email protected] to inform us of the problem. We promise to get back to you as soon as possible. Please allow 24 hours to receive a response from our team, excluding weekends and holidays.

ORDER CHANGES and CANCELLATIONS
Order changes or cancellations can only be accepted if your order has not already been dispatched. You may cancel or make changes to your order via email, or by phoning the office. Orders are usually dispatched within 2 working days.
For all orders that are returned due to an incorrect address, you will be charged a fee of $10 for repacking and postage.

CLIENT CARE
Still have questions? Email us at: [email protected] Your feedback and questions are important to us. Please allow 24 hours during business days (Monday-Friday) for a response regarding questions about your order. For all other inquiries, we will respond at our earliest convenience.